Privacy policy
This privacy policy explains how Palby.ai collects, uses and protects personal information when you visit our website or request a demo. By using this website, you agree to the practices described here.
Who we are
Palby.ai is an AI sales advisor for ecommerce stores. It is owned and operated by 2Hats Logic Solutions Private Limited (“Palby”, “we”, “us” or “our”). We are responsible for the personal information collected through this website.
What this policy covers
This policy applies to palby.ai, including the demo request form. When Palby runs inside a client’s online store, that store decides how its shopper conversations are handled. Those conversations are covered by the store’s own privacy policy, not this one.
Information we collect
Information you give us. When you book a demo or contact us, we collect:
- Your name
- Your email address
- Any other details you choose to share in your message
Information collected automatically. Like most websites, we receive basic technical information when you visit, such as your IP address, browser type, device type, the pages you view and the date and time of your visit. This helps us keep the site running smoothly and understand how it is used.
How we use your information
We use your information to:
- Respond to your demo request or enquiry
- Share information about Palby that is relevant to your store
- Maintain, secure and improve our website
- Meet our legal obligations
We do not sell your personal information. We do not use it to make automated decisions that have legal or similarly significant effects on you.
Cookies
Cookies are small text files stored on your device when you visit a website. We use them to help the site work properly and to understand how visitors use it. A cookie cannot read other data on your device. You can block or delete cookies at any time through your browser settings, though some parts of the site may not work as expected.
Sharing your information
We only share your personal information with trusted service providers who help us run this website and respond to your enquiries. They may use it only for that purpose.
We may also disclose information if the law requires it, or if it is needed to protect the rights, property or safety of our users, the public or Palby.
International transfers
We are based in India, and our service providers may process information in other countries. Where data is transferred, we take reasonable steps to make sure it stays protected.
How long we keep it
We keep your information only for as long as we need it to respond to you and continue the conversation you started, or as required by law. You can ask us to delete it sooner.
How we protect it
We use reasonable technical and organisational measures to protect your information from loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but we work to keep your data safe.
Your rights
Depending on where you live, you may have the right to:
- Access a copy of the personal information we hold about you
- Correct information that is inaccurate or incomplete
- Ask us to delete your information
- Restrict or object to how we use it
- Receive your information in a portable format
- Withdraw your consent at any time, where we rely on it
Children’s privacy
This website is intended for businesses and is not directed at children under 16. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top.
Contact us
If you have any questions about this policy or how we handle your information, please contact us:
2Hats Logic Solutions Private Limited